iPECS Cloud Analytics

Gain valuable insights into your customer interactions with cloud-based call analytics software. Build productivity with a best-in-class customisable reporting, analytics and resource management app.

Improve the customer experience and optimise your business,

iPECS Cloud Analytics is a powerful call analytics solution fully integrated with iPECS Cloud. iPECS Cloud Analytics offers valuable insights into the communications of any business or call centre. The real-time data provided by this service empowers your team to provide a superior customer experience.

Key Features

Extension (terminal), trunk status display
Call response analysis – Grade of Service
Summary report – 5 min/hour/day/week/month stats
Real time monitoring for ACD groups and Hunt groups
Real time summary for agent call and group call
Instant notification – missed call threshold settings
Customisable dashboard
Easy manage – scheduled, email, download, favourite

Download iPECS Analytics Datasheet