The end-to-end solution that makes customer experience a thing of the past. Exceed client expectations and easily manage and monitor changes in call volumes.
Multi-channel contact center solution for the best customer experience
Recently, companies are making various efforts to increase customer loyalty, and the contact center is one of the most important points of contact with customers.
iPECS CCC is a cloud-based multi-channel contact center solution that can deliver the best customer experience by responding quickly and accurately in the way customers want.
Two-way communication by multi-channel method
iPECS CCC supports multi-channel methods, so it is possible to respond by e-mail or chatting in addition to the traditional voice call method, so that customers can respond more quickly in the way they want.
Improving customer response using accurate customer information
iPECS CCC can be linked with customer data such as CRM, so you can respond based on accurate information. In addition, the agent can easily check the customer's history to provide customised responses for each customer.
Complete security and service reliability
It provides excellent security and stability through data and line encryption, system redundancy, and distributed processing.
Multi-channel cloud-based contact center solution (voice call, chat, email)
Provides analysis by customer situation and response type for incoming calls
Knowledge-based management system
Simple and efficient reporting and monitoring functions
A powerful CRM integration function that reflects the edits on the agent's web screen in real time without any additional steps
Various reporting functions
Compatible with EPOS Headsets
EPOS headsets can be used as a deployment-friendly solution for contact centers using iPECS Cloud. Together iPECS Cloud and EPOS contact center headsets are designed to deliver an excellent customer experience.
Related Products & Applications
All about Cloud Communications
iPECS Cloud is the best-in-class UCaaS solution accommodated to the Cloud environment. Whatever your business size, future proof your systems with scalable cloud solutions that allow your team to work from anywhere.
Phones & Devices
Phones & Devices
A hardware range to last the test of time, developed by telecoms powerhouse. From simple desk phones to fully featured executive handsets, all your needs are covered.
iPECS collaboration tools connect your team, freeing them to share their strengths without fuss or additional admin. Empower your team to create bigger outcomes.